Conversational Banking
Conversational Banking is the key step in the revolution that is sweeping the banking industry. Our bots today are taking over several banking tasks starting from lead generation to account servicing, self service and even product advisory.
Use Cases
Customer Self Service
Your customers can now, Conduct account-related activities, monitor their financial instruments ,track their loan payments, get relevant information about your commercial products and conduct a host of other functions by themselves, quickly and seamlessly with the help of our conversational AI smart bots.
Conversational Care
Our conversational AI smart bots can use the same verification protocols used by your call centre IVR to perform a range of tasks for your customers 24x7 at their convenience - from answering queries, informing them of relevant offers or helping them update or change their account details, all the while ensuring a human-like interaction.
Conversational Marketing
Our conversational AI-driven smart bots analyse your customers’ previous interactions and purchase patterns before making personalised recommendations. Thereby increasing your conversion rates without inconveniencing your customer.
Conversational Employee Self Service
Our AI-driven smart bots help your employees perform a host of tasks without the need for human intervention through an intranet or web portal — tasks like applying for leave, accessing payroll details, updating their timesheets, submitting reimbursement slips and many others. This helps your employees stay focused on their work and increase their productivity.
Customer Analytics
Our conversational smart bots identify your customers’ needs and pain points by tracking and storing all the conversations they have with your customers’ for further analysis. All this information then gets fed into a central database that produces real-time insights and reports which your employees can act on to improve customer services and satisfaction levels.
Become a Conversational
Enterprise today