Know Your
Customers’ Pulse
Analyze customer-brand conversations across channels and get actionable insights to understand the root cause of churn, arrest revenue leakage and optimize support costs.
12%
Improvement in NPS
19%
Reduction in Support Costs
34%
Improvement in FCR Rates
Enhance CX. Increase Productivity. Drive Growth
Deliver Value to Every Stakeholder
Business Heads
Understand customer concerns, pinpoint process gaps, and reduce customer churn.
Contact Center Leaders
Automate quality assurance, determine agents’ training needs, and improve C-SAT scores.
Sales Managers
Identify skill gaps, spot missed sales opportunities, and improve conversion rates.
Unlock the CX Potential of Every Interaction
93% Transcription Accuracy
Proprietary ASR engine that processes mono-channel audio and supports multiple languages & accents.
Cutting-edge NLP Tech
Patented and globally benchmarked NLP tech that analyzes conversations and derives actionable insights.
Pre-trained AI Models
Industry-specific ontologies accelerate time-to-value and help generate highly accurate insights.
Multi-channel Intelligence
Mines text and voice interactions across multiple touchpoints in the customer journey to generate insights.
Intuitive Insights Console
A unified console that allows all stakeholders to keep a tab on emerging trends and check for issues.
Flexible Deployment
Support for multiple deployment models – cloud-based, on-premise or hybrid, based on InfoSec norms.
Loud and Clear!
Harness The Power of Customer Interaction Insights
12%
Improvement in NPS
19%
Reduction in Support Costs
34%
Improvement in FCR Rates
Uncover Meaningful Insights
Deliver Value to Every Stakeholder
Leverage actionable insights to maximize agent productivity, increase C-SAT & influence customer retention.
Understand customer concerns, pinpoint process gaps, and reduce customer churn.
Automate quality assurance, determine agents’ training needs, and improve C-SAT scores.
Identify skill gaps, spot missed sales opportunities, and improve conversion rates.
