Learn more about chatbots and how they're transforming enterprises

Armed with smartphones and inherent inquisitiveness, today’s customers demand and value personalized experiences above all else. Because of…

Imagine your customers visit your website and find a personal shopper greeting them. They connect. They feel their presence is acknowledged…

Conversational AI Platforms use natural language understanding capabilities to facilitate human-like conversations via voice, text, touch…

The idea that a computer can ‘talk’ to a human has been around for decades and is one of the most common sci-fi tropes. Today, we’re seeing…

It is a well-established fact that automation and artificial intelligence (AI) can transform the way we live. From CEOs and commercial…

It’s 7 am and your phone chimes. This is Slackbot, sending a notification about how your schedule looks like today. Lark alerts you on…

Understanding Chatbot Architecture 101: A Beginner’s Guide The world of communication is moving away from voice calls to embrace text and…

The growing popularity of voice assistants in the home is quickly extending itself to the enterprise environment, where a growing emphasis…

For many enterprises, chatbots have become integral to smooth customer service and efficient global operations. In fact, according to…

Back in the day, the mantra “build it and they will come” strategy reigned supreme. The better the product, the more customers it used to…

Emerging trends like increasing service demand, shifting focus towards 360-degree wellbeing, and rising costs of quality care are propelling…

Today, every enterprise is trying to integrate artificial intelligence into its business and operations strategy and banks are no exception…

Open-sourcing of any product/service is often a subject of contesting dissension. By making the source code or design documents or…

Consistent performance measurement is a key factor in ensuring the successful implementation of any new business initiative. But performance…

When it comes to legal services, customer experience is a whole different ball game. Customers don’t just want information. They want it…

Evolving from basic menu/button architecture and then keyword recognition, chatbots have now entered the domain of contextual conversation…

One of the key parameters while assessing a conversational AI is its ability to provide a well-rounded user experience (UX). When a chatbot…

A conversational AI platform is used to build conversational user interfaces, such as chatbots or virtual assistants, for a wide array of…

Robots have long since left their quintessential guise of metallic parts welded together to resemble a human. Today’s robots are not…

Chatbots have gained momentum in terms of application and use cases in recent years. They have practically touched every industry liberating…

AI-powered chatbots can collect user information, organize meetings, drive lead generation, reduce overhead costs, and respond to customer…

Since their inception in the 1950s, chatbots have come a long way. They have slowly become a part of almost every business task possible…

In this fast-paced world, where decisions are made in a matter of seconds, the way and the medium a brand chooses to communicate with its…

The real-estate industry has been the subject of constant scrutiny. Even a decade after the Great Recession ’07-’09, no convention of…

Introducing Alexa to workplaces and other business areas has become the talk of the town 1 for over two years. The reason is simple: this…

Technology is transforming at an exhilarating speed. Not long ago, a conversation with an artificially intelligent system or a machine was…

Picture this. When a CEO is asleep, it is midday elsewhere. While he is dreaming, a customer somewhere is unsuccessful in getting help…