Transforming Travel & Hospitality with Conversational AI

In addition to assisting travellers with hotel and flight bookings, AI-powered chatbots can be programmed to help travellers during their trip.

“5 percent increase in customer retention can lead to an increase in profits of between 25 and 95 percent” - Bain & Company

Simplifying the Booking Process with Digital Assistants

Digital assistants can help users book tickets and make hotel reservations with ease

The existing process of booking tickets and making hotel reservations involves multiple steps and in some cases, requires human intervention. Chatbots can help automate this process by providing valuable suggestions and enabling users to complete the process right from the bot interface.

Ticket Booking

Hotel Room Booking

Taxi Booking

Modify Bookings

Apply for Visa

Exchange Rates

Buy and Sell Forex

Reload Forex Card

Effortlessly Buy and Sell Foreign Exchange

Routine tasks such as buying and selling forex can be automated using a digital assistant

Bots build by Senseforth.ai are capable of handling financial transactions. The bot not only provides information on exchange rates but also guides the user to either buy or sell foreign currency from the same interface, without any human intervention.

Travel Assistance and Concierge Services

Chatbots can be used to help travellers plan their itinerary and provide guidance during the trip

Intelligent digital assistants can be tuned to act as a travel agent, suggesting holiday plans and sharing real -time updates. Besides, hotels can employ chatbots to address generic customer queries and in-room service requests thereby improving the customer experience during their stay.

Travel Advisory

Trending Destinations

Restaurant Reservations

Flight Status Update

In-room Service

Why Should the Travel & Hospitality Industry Embrace Conversational AI?

24/7 Availability

A dealbreaker for the travel and hospitality industry, where customers expect round the clock availability

Bottom-line Growth

The cost-per-chat for a chatbot is about 1/20th the cost-per-chat for a human agent

Unmatched CX

Chatbots can help achieve hyper- personalization, which in turn increases customer retention